return bw
Refund & Returns Policy
At Brinelle Wear, we want you to feel comfortable and confident in your purchase.
If something isn’t quite right, we’re here to help — simply and clearly.
30-Day Money-Back Guarantee
You may request a return or refund within 30 days of delivery.
To be eligible:
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Items must be unworn, unused, and in original condition
For hygiene reasons, swimwear and underwear cannot be returned, unless the item is faulty or incorrect.
How to request a return
Simply contact us with your order number and reason for return.
Our team will respond within 1–2 business days and guide you through the next steps.
Return process
Once your return is approved, you will receive clear instructions on how to send your item back.
We recommend using a trackable shipping method to ensure your return arrives safely.
Refunds
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Refunds are issued to your original payment method
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Please allow 5–7 business days after approval for the refund to appear
Refunds are processed once the returned item has been received and inspected.
Return shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us as soon as possible.
We will arrange a replacement or full refund at no extra cost.
Need help?
If you have any questions, feel free to contact us at:
info@brinellewear.com
Our team is here to make the process simple and stress-free.
At Brinelle Wear, we believe returns should feel just as easy as ordering.