Shipping Information

Shipping Information

At Wolkenschein, we want to offer you a straightforward and pleasant shopping experience. That's why we ensure reliable processing of your order and transparent delivery.

Delivery Area

We currently deliver within Germany.

Delivery Time

Standard Delivery: 3–7 business days

Please note that longer delivery times may occasionally occur on public holidays or due to increased shipping volumes.

Shipping Costs

Shipping is free – regardless of the order value.

There are no additional or hidden shipping costs.

Processing Your Order

Your order will be carefully processed and shipped within 1–3 business days.

As soon as your package leaves our warehouse, you will receive a shipping confirmation with your personal tracking number.

Tracking Your Order

After shipping, we will automatically send you an email with your tracking number.

This way, you can track the current status of your delivery online at any time.

Problems with Delivery

Should your delivery be delayed or your package get lost in transit, please contact our customer service via our contact page or by email.

We will immediately contact the shipping service provider and take care of a solution as quickly as possible.