Refund & Return Policy
Refund & Return Policy
At Wolkenschein, we want you to be completely satisfied with your purchase. However, if you are not entirely happy, we will gladly assist you with returning your order.
30-Day Money-Back Guarantee
You can request a return or refund within 30 days of receiving your order.
The prerequisite for this is that the item is in unused condition and is returned in its original packaging.
Request a Return
To initiate a return, please contact our customer service at:
Please provide your order number and the reason for the return.
Our team will get back to you with further information within 1-2 business days.
Return Process
After your return is approved, you will receive all necessary information for the return shipment.
We recommend sending the return with tracking so that delivery remains traceable.
Refunds
Upon receipt and inspection of the returned goods, your refund will be processed.
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The refund will be issued via the original payment method used.
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Please note that processing by banks or payment providers may take several business days.
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Refunds will only be initiated after receipt and inspection of the returned item.
Return Shipping Costs
The customer generally bears the costs for return shipping, unless the goods were damaged or delivered defectively.
Damaged or Defective Items
If your order arrives damaged or a wrong item has been delivered, please contact us immediately.
In this case, we will of course take care of a quick solution and cover the incurred costs.
Contact
For questions about returns or refunds, you can reach us anytime at:
Our customer service will gladly assist you and ensure the process is as straightforward as possible.
Thank you for your trust in Wolkenschein.
